Shipping policy
VIVADE Shipping Policy
We aim to get your order to you quickly, safely, and reliably.
Shipping Rates
- Standard Shipping: Calculated at checkout
- Free Shipping: Automatically applied during promotions.
Shipping Areas
We ship worldwide.
Please note: We do not deliver to P.O. Boxes. Customs or import duties may apply depending on your country.
Fulfillment Time
- Orders are processed within 1–2 business days
- You’ll receive a confirmation email when your order is shipped
Delivery Time
- Standard delivery: 2–5 business days after fulfillment
- International delivery times vary based on location and customs clearance
Tracking
Once shipped, you’ll receive an email with your tracking number to follow your order.
Shipping Issues
If your order hasn’t arrived within 7 days of the expected delivery window, contact info@getvivade.com with your order number. We’re here to help.
Damaged or Lost Packages
If your package arrives damaged or gets lost in transit:
- Email info@getvivade.com with your order number and photos if applicable
- We'll investigate with the courier and make it right
We’re committed to delivering the VIVADE experience smoothly, wherever you are in the world.